Privacy Policy

Last Updated: September 30, 2024

This privacy policy (this "Privacy Policy") describes the practices of Wagner Media Group, Inc. ("Doctor ER," "we," "our," and "us") regarding the collection, use, and sharing of your Personal Information when you use our website at shopdoctorer.com and the services provided through Fourthwall (collectively, the "Services"). This Privacy Policy is intended to inform you about how we handle your Personal Information and is part of the legally binding contract between you and us regarding your use of the Services.

What Information Do We Collect?

Personal Information You Provide:

We collect certain Personal Information you provide to us through:

Your access or use of the Services;
Your electronic communications with us, such as when you inquire about the Services, including regarding the merchandise and other products available through our website;
Your subscription to our newsletters or updates;
Your registration for membership offerings available through the Services; and
Your offline communications with us, such as in-person communications.

The Personal Information we collect when you provide it directly to us may include, but is not limited to, the following types of information:

Account Information: When you create an account with us, we collect information associated with your account, including, to the extent applicable, your name, contact information, account credentials, payment card information, and transaction history.
Purchase/Registration Information: When you make a purchase or attempt to make a purchase using the Services, we collect your name, email address, shipping address, and phone number.
Financial Information: When you make a purchase using the Services, the vendors we use to process your payment may collect the payment information you are required to provide, as well as certain government identifier information for fraud purposes and other purposes permissible under applicable law.
Transaction Information: When you make a purchase using the Services, we collect information about the transaction, such as the purchase amount, product purchased, and date of purchase.
Communications: When you communicate with us, we collect your name, contact information, and the content of any messages you send us.

You are not required to provide any information to us, but some features of the Services may not be accessible unless you provide certain information.

Personal Information You Automatically Provide When You Use the Services:

We or certain vendors may collect the following Personal Information that you automatically provide when you use or interact with the Services:

Log Data: Information that your browser or device automatically sends us when you interact with the Services, such as your IP address, browser type and settings, and the date and time of your interaction. Certain vendors may collect this information on our behalf.
Usage Data: Information about how you use the Services, including the frequency of your use, types of content viewed or engaged with, actions taken, and navigation methods. Certain vendors may collect this information on our behalf.
Device Information: Information about the device you use to interact with the Services, such as the device name, unique identifiers (e.g., IDFA or Android ID), and operating system. Certain vendors may collect this information on our behalf.
Location Information: Information about your general location inferred from your IP address. Certain vendors may collect this information on our behalf.
Cookies, Other Tracking Technologies, and Analytics: We and our vendors may use cookies, clear GIFs, pixel tags, and other tracking technologies to collect information about your interactions with the Services. These technologies help us understand user behavior, personalize preferences, perform research and analytics, and improve the Services.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your settings to decline them if you prefer. If you disable cookies, you may be prevented from taking full advantage of the Services.

Personal Information We Receive from Third Parties:

We may also collect Personal Information provided to us by the vendors we use in connection with providing you the Services. We may combine the Personal Information you provide us, either directly or automatically, with the Personal Information we obtain from such third parties.

How Do We Use Personal Information?

We use Personal Information for the following purposes:

To provide, maintain, improve, and enhance the Services;
To communicate with you, provide updates and information related to the Services, respond to comments and questions, and provide support;
To understand and analyze how you use the Services and develop new products, services, and features;
To investigate and prevent fraud and respond to trust and safety issues that may arise;
To process transactions with you;
To protect the safety and integrity of our users, employees, and the Services;
For marketing purposes;
To conduct analysis and develop insights to operate, protect, and report on our business;
For compliance purposes, including enforcing our legal rights and complying with applicable laws and regulations; and
For any other purpose for which we provide notice to you.

Aggregated or De-Identified Information: We may aggregate or de-identify Personal Information so that it can no longer be used to identify you. We may use aggregated or de-identified information for any purpose, including improving and adding features to the Services. We may also share aggregated or de-identified information with third parties.

Disclosure of Personal Information

We may disclose Personal Information to the following third parties or in the following circumstances without providing further notice to you:

Affiliates: We may disclose Personal Information to our affiliated entities, including our subsidiaries.
Vendors and Other Service Providers: We may disclose Personal Information to vendors and independent contractors who perform services on our behalf.
Safety and Protection of Us and Others: We may disclose Personal Information to appropriate third parties if we believe it is necessary or appropriate to protect or defend the rights, safety, or property of us or others.
Legal Requirements: We may disclose Personal Information to government authorities or third parties to comply with any legal or regulatory process.
Business Transfers: We may disclose Personal Information in connection with strategic transactions, reorganizations, or transitions of service.
Consent/At Your Direction: We may disclose Personal Information to nonaffiliated third parties if you give us consent to do so.

Online Analytics and Tailored Advertising

Online Analytics:

The Services may use third-party web analytics services, such as Google Analytics. These vendors help us analyze how you use the Services. To prevent Google Analytics from using your information, you may install the Google Analytics Opt-Out Browser Add-on.

Tailored Advertising:

The Services also use third-party advertising technologies to collect information about your use of the Services to optimize marketing content. You may receive tailored advertising based on your past visits to our websites. You can opt out of tailored advertising through links provided by various advertising organizations.

What Are Your Rights with Respect to Your Personal Information?

Depending on your location, you may have certain rights regarding your Personal Information, including:

The right to access your Personal Information;
The right to receive information about how we process your Personal Information;
The right to correct inaccurate Personal Information;
The right to delete Personal Information;
The right to transfer your Personal Information to a third party;
The right to restrict how we process your Personal Information;
The right to object to how we process your Personal Information; and
The right to lodge a complaint with your local data protection authority.

To learn more about your rights or to exercise them, please contact us at contact@support.shopdoctorer.com.

Residents of the European Economic Area and United Kingdom

Doctor ER Official Store is the "data controller" of the personal data we handle under this Privacy Policy. The legal grounds we rely on for processing your Personal Information may include:

Contractual Necessity: We process your Personal Information to fulfill our contractual commitments to you.
With Your Consent: We use or disclose Personal Information based on your consent, which you may withdraw at any time.
Legitimate Interests: We may process Personal Information to further our legitimate business interests.
Legal Compliance: We use Personal Information to comply with legal obligations.

Residents of California

The California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act of 2020 ("CCPA"), may require us to provide additional information to California residents. This section applies only to you if you are a California resident.

Categories of Personal Information We Collect: This Privacy Policy describes the information we collect from and about you, the purposes for which we use such information, and when and to whom we disclose such information:

Categories of information (see Section 1 above for more information)	Purpose of use	Categories of other parties to whom we disclose the information for business and operational purposes (see Section 3 above for more information)
Identifiers such as name, email address, and personal information described in California Civil Code Section 1798.80	Provide the Services; Communicate with you, including to send you emails about our products and Services, provide support, and respond to your questions; Analyze, develop, or improve the Services or any other products and services we provide; Process transactions; Comply with our legal obligations and as permitted by law; Protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or our Services; Conduct analysis and develop insights that enable us to operate, protect, make informed decisions and report on our business; Prevent fraud and enforce our terms; and Marketing and advertising.	Affiliates and subsidiaries; Vendors and service providers; Advertising partners; Entities for legal and security purposes; Entities for sales or transfer of business or assets; and Others with your consent.
Internet network and device activity data such as information about your device hardware (e.g., device type) and software (e.g., operating system and browser type) and browsing and usage information (e.g., how often you visit our Services, the pages you visit, referring pages, and the version of the Services you’re using)	All the same purposes for which we may use Identifiers (see above)	Affiliates and subsidiaries; Vendors and service providers; Advertising partners; Entities for legal and security purposes; Entities for sales or transfer of business or assets; and Others with your consent.
Financial information such as credit card or other payment information stored by our payment processors on our behalf	Provide the Services; Process transactions; Comply with our legal obligations and as permitted by law; Protect the safety and/or integrity of our users, employees, third parties, members of the public, and/or our Services; Prevent fraud and enforce our terms;	Service providers for payment processing purposes; and Entities for legal and security purposes.
Commercial information such as information about your transactions with us, for example, products or services you have purchased	All the same purposes for which we may use Identifiers (see above)	Affiliates and subsidiaries; Vendors and service providers; Advertising partners; Entities for legal and security purposes; Entities for sales or transfer of business or assets; and Others with your consent.
Audio or visual information such as when you call customer support (if applicable)	All the same purposes for which we may use Identifiers (see above)	Affiliates and subsidiaries; Vendors and service providers; Entities for legal and security purposes; Entities for sales or transfer of business or assets; and Others with your consent.
Other information any other information you provide to us that directly or indirectly identifies you, such as information you include in emails or other communications to us	Purposes of use will depend on the additional information you provide.	Disclosure will depend on the additional information you provide.

We also collect "sensitive personal information" as defined in the California Consumer Privacy Act (CCPA). The following category of "sensitive personal information" is collected: account log-in details and passwords or other credentials necessary for creating your account to access the Services.

Sources of Personal Information

We collect the categories of Personal Information identified above from the following sources:

Directly from you.
Through your use of the Services.
From affiliates, vendors, or service providers.
From other parties, such as marketers and other users.

Notice of Financial Incentives

We may offer certain incentives, such as discounts for referrals. You can opt into these incentives by providing the requested information or as otherwise described in the Services. Personal Information collected in connection with these incentives may include your email address. Participation in any incentive is completely voluntary, and you have the right to withdraw from such incentives at any time. If you choose not to participate, you can refrain from taking the requested actions.

The specific rewards or incentives offered will be made available to you on the Services. The monetary value of the reward or incentive is a reasonable approximation of the monetary value of the Personal Information to us in connection with the incentive. This conclusion is based on multiple factors, including:

The revenue generated from referrals.
The expenses incurred in operating the incentive program.

Your CCPA Rights

If you are a California resident, the CCPA may permit you to request that we:

Provide the categories of Personal Information we have collected or disclosed about you, the sources of such information, the business or commercial purpose for collecting, "selling," or “sharing” your Personal Information, the categories of third parties to whom we disclose or "sell" your Personal Information, and the categories of Personal Information we "sell."
Provide access to and/or a copy of certain information we hold about you.
Delete certain information we have about you.
Correct inaccurate Personal Information that we maintain about you.

You also have the right to opt out of the "sales" and "sharing" of your Personal Information, as described below. Additionally, you have the right to receive information about any financial incentives we may offer. You also have the right not to be discriminated against for exercising these rights, as provided by applicable law. Certain information may be exempt from these requests under applicable law. We require certain types of information to provide the Services; if you ask us to delete such information, you may no longer be able to access or use the Services.

The CCPA also allows you to limit the use or disclosure of your "sensitive personal information" (as defined in the CCPA) if it is used for certain purposes. Please note that we do not use or disclose sensitive personal information for purposes that allow you to opt out under the CCPA.

If you would like to exercise any of these rights, please submit a request to us at contact@support.shopdoctorer.com or contact us at this toll-free number: 1-833-484-9255. You will be required to verify your identity before we fulfill your request, and we may request additional information from you for this purpose. You may also designate an authorized agent to make a request on your behalf. To do so, you must provide us with written authorization or a power of attorney, signed by you, for the agent to act on your behalf. You will still need to verify your identity directly with us.

"Sale" and "Sharing" of Personal Information

The CCPA imposes certain obligations on businesses that "sell" or "share" personal information.

We may disclose your Personal Information to third parties for analytics and advertising purposes. We provide information to analytics providers to better understand user interactions with the Services, which helps us improve the Services and develop new products. We may also provide Personal Information to third-party advertising providers for targeted advertising, enabling us to present you with more relevant ads regarding our services. Under the CCPA, disclosing Personal Information to these third parties may be considered a "sale" of Personal Information or the "sharing" of Personal Information for "cross-context behavioral advertising."

The following chart lists the categories of Personal Information we have sold or shared over the last 12 months, along with the categories of third parties to whom we have sold or shared such Personal Information:

Category of personal information	Categories of Third Parties to Which we Have "Sold" this PI	Categories of Third Parties to Which we Have "Shared" this PI
Identifiers	Advertising partners; analytics providers	Advertising partners
Commercial information	Advertising partners; analytics providers	Advertising partners
Internet network and device activity data	Advertising partners; analytics providers	Advertising partners

Opting Out of Personal Information Disclosure

To opt out of our disclosure of your personal information for purposes that could be considered "sales" or "sharing," please send your request via email to contact@support.shopdoctorer.com.

Please note that we respond to and abide by opt-out preference signals sent through the Global Privacy Control. Any opt-out preferences you have exercised through these methods will only apply to the specific device or browser on which you made them. For more information on how to use the Global Privacy Control, visit www.globalprivacycontrol.org.

We do not knowingly "sell" or "share" the personal information of children under 16.

Retention of Your Personal Information

Please see Section 9 below for our data retention practices.

Do Not Track

We do not respond to browser-initiated Do Not Track signals, as the internet industry is still working on Do Not Track standards, implementations, and solutions. Please note that Do Not Track is a different privacy mechanism than the Global Privacy Control browser choice referenced above.

Shine the Light

Under California’s "Shine the Light" law, California residents may request certain information regarding our disclosure of your information to third parties for their direct marketing purposes. We do not disclose your information to third parties for their direct marketing purposes.

Children’s Privacy

We do not knowingly collect, maintain, or use personal information from children under 13 years of age, and no part of our Services is directed to children. If you learn that a child has provided us with personal information in violation of this Privacy Policy, please alert us at contact@support.shopdoctorer.com.

Security

We protect your personal information using physical and electronic safeguards designed to improve security. However, as no electronic transmission or storage of personal information can be entirely secure, we cannot guarantee the security or privacy of your personal information.

Retention

We keep your personal information for as long as necessary for the purposes for which it was processed. The retention period depends on the purposes for which we collected and used your information and your choices. After this time, we may delete or aggregate it. We may also retain and use personal information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.

Consent to Transfer

We may store and process personal information in the United States and other countries outside the United States, which may have data protection laws that differ from those in your country. By using the Services or providing us with any information, you consent to the collection, processing, maintenance, and transfer of such information to the United States and other applicable countries with less comprehensive privacy laws than those in your country of residence.

Third-Party Links and Services

The Services may contain links to other websites, products, or services that we do not own or operate. We are not responsible for the privacy practices of these third parties. This Privacy Policy does not apply to your activities on these third-party services or to any personal information you disclose to them. We encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may change this Privacy Policy to reflect changes in the law, our information practices, or the features of the Services. The date of the most recent update will be indicated at the beginning of the Privacy Policy. By continuing to use the Services, you confirm that you have read and understood the latest version of this Privacy Policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at contact@support.shopdoctorer.com.