We want to ensure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund your item. To expedite any quality concerns, please provide clear photos of the products on a flat, well-lit surface. This quick step will help us resolve issues swiftly.

Please note: We do not accept general returns or sizing-related returns.

Cancellations

• If you wish to cancel or amend your order, please use the link in your confirmation email.
• You can edit your order at any time before it goes into processing.
• Once your order has gone into processing, you may be eligible for a replacement or resolution depending on the situation.
• After receiving your order, you have 30 days to address any quality issues.

Damaged/Quality Issues

• For the fastest resolution, include a photograph demonstrating the quality issue or the damaged area of the item.
• The most optimal pictures are taken on a flat surface, with the tag and error clearly displayed.

Refunds Policy

• PayPal: Refunds processed will appear in your PayPal account balance within 24 business hours.
• Credit Card: Refunds processed via credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.

Accepted Payment Methods

We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.

Is My Payment Secure?

Yes, your payment is secure. Our website uses the latest SSL encryption techniques. Our payment provider, Stripe, is Level 1 PCI certified (the highest level attainable) and employs up-to-date SSL encryption to ensure secure transactions.

Can I Exchange Items Once I've Placed My Order?

All orders are final. Please double-check your order at checkout. We do not offer size or item exchanges. If you made an error, you can cancel your order or cancel items within that order.

Does Doctor ER Accept Returns?

We do not accept general returns or sizing-related returns. If there is a print error or visible quality issue, we'll replace or refund it. For quality issues, please provide clear photos of the products on a flat, well-lit surface to expedite the resolution. Contact customer support and provide your order number and reason for return.

What Can I Do If I Ordered the Wrong Size?

All orders are final. If you ordered the incorrect size, please contact customer support immediately with your order number and details of the incorrect size ordered, and we will remove it from your order.

How Do I Find the Right Size and Fit?

Links to the appropriate size chart can be found on all of our product pages.

Shipping

• A tracking number will be emailed to you once your order is processed. Please allow 24-48 hours for the tracking link to be updated by the carrier.
• U.S. shipments (depending on shipping method) will take 2-9 business days, while international shipments will take 4-20 business days to be delivered.
• Please note that estimated shipping times shown at checkout are only estimates and are not guaranteed by Doctor ER or postal services.

Do You Ship Internationally?

Yes! We ship to most countries worldwide, except for limited countries based on international agreements and USPS restrictions. If we are unable to ship to your country, you will be notified at checkout, and your purchase will be blocked.

How Much Does Shipping Cost?

Shipping costs are displayed on the checkout page and are calculated based on weight, shipping method, and destination.

Will I Have to Pay Taxes/Import Duties in My Country?

International orders may be subject to import taxes, duties, and customs charges, which vary by country. We are unable to calculate these charges in advance. For information regarding your country's customs policies, please contact your local customs office. If such a fee is imposed on your package, you are responsible for its payment.

Can I Update My Shipping Address After I Have Ordered?

If you wish to update the shipping address on your order, please use the link in your confirmation email. You can edit your order at any time before it goes into processing. If you fail to communicate a shipping address change before your order ships, you must contact the courier to reroute your order. Doctor ER is not responsible for shipments sent to an incorrect address if we are not informed prior to dispatch.

If your package fails to be delivered due to an insufficient delivery address, the goods will be returned to us. Please contact us in this situation, and we will organize a reshipment to an updated address.

How Do I Track My Order?

Tracking information will be sent to the contact information you provided. This will be sent via email when your order has been fulfilled. For specific tracking details or if your delivery is late, you can contact the carrier directly for the most up-to-date information, including any regional delays.